Troubleshooting

Trouble Shooting Topics Links

· Communications Problems (see Appendix B in the Quick Setup section)

· Graphics Problems (see Appendix A in the Quick Setup section)

· Flashing Graphics

· Not Enough Data messages

· Putting Issues

Tips

· Taping Tips

· Lighting Tips

· Cleaning Tips

Click on the topic that best describes your issue.

FLASHING GRAPHICS

If you see flashing in the smaller views on the right side of the screen and have already tried adjusting your graphics settings and updating the graphics driver, you can select to Redraw views in the Configuration Options portion of the Options dialog.  This should NOT be used unless necessary, as it will reduce performance of your graphics.

NOT ENOUGH DATA MESSAGES

P3ProSwing uses infrared light bounced off the bottom of your clubs to obtain data.  If you continually get Not Enough Data messages, you should ensure that the tape on the club has been configured properly.  Depending on how much contact the bottoms of your club make with the Sensor Unit and the ground, you can expect anywhere between 50 and 150 effective swings with each set of tapes.  Simply reapply the tapes as needed.

You may also get Not Enough Data – Swing Again messages if lighting conditions around your P3ProSwing aren’t appropriate.  The device works best in shaded settings without direct harsh light or shadows.

Review the TIPS below to correct this problem.

TAPING TIPS

· Is the whole bottom of the club covered with black tape or do you see shiny surfaces?  If its shiny cover with black tape.  Do not use the 1” tape on your putter.  Use the wide putting tape only.

· Is the reflective tape intact?  Is it blackened or badly chipped?  If so replace.

· If the tape is coming off too quickly?  Have you slightly lubricated the Sensor Unit?  If not apply the lubricating solution to the wipe and then apply to the sensor unit.

· If the black tape is peeling off of the club or the white tape won’t stick to the black tape.  You may have the lubricating fluid on the club or the black tape.  Peel the tape off.  Clean the club. Reapply fresh, clean tape.

· Some people like to use a piece of Scotch tape over the reflective tape to extend the life of the tape

LIGHTING TIPS

• Avoid shadows or reflections crossing the unit.  A ceiling fan with recessed lighting could create shadows and interfere with the Sensors.

• Do not use the P3ProSwing under very bright lights.  The light can interfere with the infrared measurement.

• Do not use the Pro in direct sunlight coming through a window.

• If outdoors, find solid shade.

• Bright lights can put the P3ProSwing in Putting mode.

CLEANING TIPS

· Do not apply the lubricating fluid directly on the unit.  Always apply to the cloth and then spread on the unit.  Too much fluid can pool in the sensor slots.  

· A light cleaning of the Sensor Pad should be completed before every use.  The correct application of the enclosed lubricant is essential to prevent damage to the rubber striking pad and to increase the life of the tape applied to your clubs.

· If residue or debris builds up on the rubber striking pad, use a wire brush to remove and reapply the enclosed lubricant with the wiping cloth. Be sure not to allow the wire brush to enter the optical sensor slots.

· After cleaning the rubber striking pad, or when debris is seen in the optical sensor slots, blow away dirt or debris with the compressed air supplied with your P3ProSwing.

· Additional cleaning of the optical sensors may be required if the swing data is not being recorded or if you see dirt or debris on them.  If additional cleaning is required, use only dry cotton swabs to clean each individual light and receptor through the slots in the Sensor Pad.

· Over time, you may expect to observe slight wear to the rubber striking pad.  This is normal and is due to the nature of club impacts.  Remove any loose pieces of rubber striking pad, as required, to return the P3ProSwing to service.

· Make sure that the tapes on the bottoms of your clubs are clean, too.  Running your clubs across the grass practice mat a few times is a good way to do this.

ISSUES WITH PUTTING

Putting Mode

Light

Can’t start putt mode:

Exit Rows

• Make sure your club is taped with clean reflective tape.

• Your club may have missed the Putting Mode light.  Make sure your taped club crosses the Putting Mode Light.

• When you triggered the putting mode you may have also crossed the exit rows with your club.  Crossing the exit rows takes the P3ProSwing out of putting mode immediately.

• You may have swung too slowly.  You have .1 of a second to reach the end of the entrance row after crossing the Putting Mode Light.

• You may have started too close to the Putting Mode Light and cause a premature triggering.

• Check for foreign matter blocking the sensors.  Clean if necessary.

Unit falls out of putting mode:

• The club may be crossing the exit rows causing the putting mode to be terminated.

• A shadow or reflection may be crossing the exit row sensors.

• Foreign matter may be blocking the exit row sensors.  Clean as necessary.

Unit falls into putting mode:

• A shadow or reflection or excessive light may be crossing the entrance row sensors.

• Excessive light sources may put the Pro into putting mode.

• Foreign matter may be blocking the entrance row sensors.  Look particularly closely at the ends of the row and clean if necessary.